Who pays for bug?
When paying for custom software, you should have the mindset of paying a team to design and develop the first instance of a product. Custom software projects are ripe with risk, including: building the right product, funding and schedule risks, third-party integrations, and technical approaches that need to be proved out.
Remember, you are paying your team to help you mitigate these risks, not to financially own them. Each sprint or release is not a guarantee of a finished, bug-free product.
However, we do have standards and best practices in place that encourage each team to do their best to build a high-quality product.
We encourage our clients to embrace bugs, embrace risks, and know that we will do everything we can to address both. Your team will track bugs and work them into the schedule each week with other backlog item.
Our teams are smart and experienced; they do their best at predictably building your product. With each iteration, we’ll take what we’ve learned and quickly your team integrate new insights to keep quality high.
Be aware that the financial risk of developing custom software is in your hands. A warranty doesn’t come from your development team, but it’s what you will offer to your customers and employees. Taking on the financial risk is why you have such a potentially significant financial upside.